TERMS AND CONDITIONS OF PURCHASE

To process an order in the online store www.anhel.cat, it is essential to accept the following terms and conditions:

1. IDENTIFICATION

The general terms and conditions gathered in this document apply to all commercial transactions carried out through the website www.anhel.cat, owned by Rut Llacuna Casellas, NIF: 4665806Q, address C / Nou, 49 - 08700 - Igualada, hereinafter referred to as Anhel Taller Joieria.

For the purposes of this document, the contact phone number is +34 93 806 81 72 and the contact email address is rut@anhel.cat.

2. Intellectual and Industrial Property

All rights related to industrial and intellectual property (including but not limited to: trademarks, logos, texts, photographs, icons, images, as well as graphic design, source code, and other software elements contained within the website www.anhel.cat) are the property of Rut Llacuna Casellas, NIF: 4665806Q, or the representative companies and manufacturers of the products offered. Therefore, they are subject to intellectual and industrial property rights protected by Spanish and international legislation.

Without the prior, verified written authorization of Anhel Taller Joieria or, if applicable, the representative or manufacturer holding the rights, it is strictly forbidden to use, reproduce, transmit, or manipulate them, as well as any use exceeding standard and necessary browsing requirements to view the site and use the services offered.

Access to the supplied products does not imply a waiver, transmission, or total/partial assignment of intellectual and industrial property rights by Anhel Taller Joieria, nor does it assign rights for use, alteration, exploitation, reproduction, distribution, or public communication of these contents without the prior and express written authorization of their respective owners. This is without prejudice to the user's right to view and obtain a private backup copy of such content, provided this right is exercised under the principles of good faith, the holder's intellectual property remains unaltered, and it is used exclusively for personal, non-commercial information purposes.

Any liability arising from the use of materials protected by intellectual and industrial property rights contained in this page shall rest exclusively with the user.

3. OBJECT AND ACTIVITY

Anhel Taller Joieria, through its website, is dedicated to the sale and distribution of Jewelry.

4. WEBSITE CONTRACTUAL UPDATES

Anhel Taller Joieria reserves the right to make modifications and updates regarding products, prices, promotions, and other conditions contained within the website.

Anhel Taller Joieria makes every effort within its scope to ensure that the information offered on the website is truthful and free of typographical errors. In the event of an unintentional typographical error beyond the control of Anhel Taller Joieria, it will be corrected immediately. If a customer places an order based on an error of this nature, Anhel Taller Joieria will inform them immediately, and both parties may cancel the purchase at no cost, provided the existence of the error is justified.

5. LANGUAGE, CONTRACT DURATION, AND MINIMUM CONTRACTUAL AGE

Regardless of any translations provided for these general terms and conditions of sale, the official language of the contract will always be the Spanish version.

Contract duration encompasses all stages from the initial order request until the final delivery of the requested goods by Anhel Taller Joieria and the full payment settled by the customer.

According to Art. 1263 of the Spanish Civil Code, un-emancipated minors and incapacitated persons cannot enter into distance purchasing contracts without the express consent of their parents or legal guardians.

By accepting these general terms and conditions of sale, the Customer states that they are of legal age (at least 18 years old), possess the legal capacity to acquire the offered products and services, and fully comprehend the general conditions in their entirety.

6. LEGAL WARRANTY AND AFTER-SALES SERVICE

As a consumer, the Customer of our online store holds, in addition to the rights described here, all legal rights under Spanish and European legislation regarding the sale of consumer goods. Please be advised that these legal rights can never be affected by these 'General Terms and Conditions of Sale'.

In any case of a defective product, the seller must proceed, as appropriate, to repair, replace, lower the price, or terminate the contract, all of which will be completely free of charge for the consumer. The seller is liable for any lack of conformity that becomes apparent within a period of two years from delivery. The consumer must inform the seller of the lack of conformity within two months of becoming aware of it.

7. PRODUCT DESCRIPTION ACCURACY

While we are fully committed to optimizing the accuracy of all information regarding the features, qualities, images, etc., of our items published in this online store, our company does not explicitly guarantee total accuracy, reliability, or completeness of such information. This information might sometimes be altered due to differences in settings across different web browsers used to access the online store.

In any case where the customer considers that the purchased product does not exactly correspond to the item displayed in the online store catalog, they may return it according to the terms and methods described below (see 'returns and cancellations') without being entitled to claim any further compensation for damages.

8. HOW TO BUY

By browsing our website, you can view our products and prices, adding your selection to the CART by selecting the "BUY" option.

Once your selection is complete, at the Shopping Cart step, you can review the status of your cart and/or modify its content, as well as select "continue shopping".

When you consider the selection process complete, proceed to the next step, "Checkout", filling in all required fields marked.

Once finalized, complete the fields requested regarding the payment method.

Verify that all purchase data and other conditions are correct, read and accept the Purchase Conditions, and finalize the purchase by clicking "Complete Order".

An order confirmation notice will be sent to you.

9. PAYMENT METHODS

YOUR ONLINE PAYMENTS—FAST, EASY, AND SECURE:

Credit Card

As a standard security measure during transactions, the cardholder is requested to enter the CVV2 code (the 3-digit number found on the back of all cards at the end of the magnetic stripe) to ensure physical possession of the card when the transaction is made.

For additional security in your internet transactions, we also provide Secure Electronic Commerce Authentication (3D Secure / SPA): A system established by Visa / Mastercard / Eurocard to enable safe purchasing over the internet, eliminating transaction repudiation by authenticating each party involved in the process.

It is based on a three-step security mechanism:

  • The cardholder authenticates themselves before their issuing bank.
  • The business authenticates itself before its Acquiring Bank.
  • The payment methods (Visa, Mastercard, etc.) ensure interoperability between both parties.

PayPal

With PayPal, you can buy with total security without sharing confidential financial information with sellers. Your privacy is also protected by:

  • Technology to prevent fraud before it occurs.
  • Data encryption.

Please check the official PayPal website to learn about their secure information transfer procedures.

Cash on Delivery (CoD)

You will pay the order amount directly to the person delivering the package to the indicated address.

Anhel Taller Joieria is the entity responsible for any transaction using payment cards via this payment gateway.

10. TRANSACTION SECURITY

Anhel Taller Joieria uses information security techniques generally accepted in the industry, such as firewalls, access control procedures, and cryptographic mechanisms, all to prevent unauthorized access to data. To achieve these purposes, the user/customer accepts that the provider obtains data for the purpose of corresponding access control authentication.

Any checkout process or process involving the input of sensitive personal data will always be transmitted using a secure communication protocol (HTTPS://), ensuring no third party can access electronically transmitted information.

11. SHIPPING AND DELIVERY

Anhel Taller Joieria undertakes to deliver the goods purchased by the User to the address specified by the User for this purpose in the order form. In case of omission or error when filling in this data, Anhel Taller Joieria will not be held responsible for any issues caused, and any subsequent re-shipping costs will be borne by the User. Under no circumstances will shipments be made to P.O. boxes or call centers.

Shipments will only be made within the territory of Mainland Spain and the Balearic Islands within an approximate timeframe of 48 hours via a courier service. In the event that stock is unavailable, production time plus shipping may take between 5 and 10 days. We temporarily do not ship to the Canary Islands, nor do we ship to other international destinations.

Anhel Taller Joieria reserves the right to alter the shipping method and the assigned transport company, independently of what is stated on these pages, provided it does not cause any clear detriment to the User.

Liability for the items remains ours until the shipment is received by the customer, except in cases where the customer explicitly chooses a shipping method different from the one proposed by Anhel Taller Joieria, in which case our liability ends at the moment the shipment is collected from our warehouse.

In cases where force majeure prevents delivery within the established timeframe, Anhel Taller Joieria undertakes to inform the User as soon as possible of the new expected delivery date, releasing Anhel Taller Joieria from the commitment specified in the previous section.

If the courier company cannot complete the delivery because no one is available to receive the shipment at the indicated destination, the courier company will provide instructions to the User to arrange a new delivery date.

Upon receipt, the User must verify that the order matches the requested quantity and product type. If there is any discrepancy, the user must follow the instructions in the Returns section of these Conditions.

Depending on the delivery method chosen by the customer, shipping fees will apply and will be added to the final purchase price. However, the Customer will always be informed of the associated shipping costs before confirming their order. Acceptance of the 'General Terms and Conditions of Sale' by the customer always implies acceptance of these shipping fees.

All orders bound for Mainland Spain and the Balearic Islands are exempt from shipping fees.

12. RETURNS AND CANCELLATIONS

Right of Withdrawal

If for any reason you are not satisfied with your order, you have a period of 30 calendar days from the delivery date of the product to return it. For information purposes, we let you know that this 30-day withdrawal period exceeds the minimum period of 14 calendar days established by current regulations.

To exercise your right to withdraw from the purchase, all returned products must be in perfect condition and in their original packaging; otherwise, the item may lose value.

Please note that all personalized items are strictly excluded from the customer's right of withdrawal.

To exercise your right of withdrawal, you can contact us using the contact information that appears in the 'Purchase Cancellation' section below. Likewise, if you wish, you can exercise your right of withdrawal by downloading the withdrawal form PDF and sending it to us via email or postal mail.

Please be advised that if you choose to exercise your right of withdrawal, the cost of the return will be free of charge.

Refunds

The refund period is 14 calendar days from the withdrawal notice, although it will not be processed until the items are received and verified to ensure that the user has not handled them beyond what is necessary to establish the nature, characteristics, and functioning of the items.

If the payment was made via Bank Transfer, the refund to the customer's account will be carried out as quickly as possible following the receipt and approval of the withdrawal request by Anhel Taller Joieria. If the payment was made via Bank Card, the refund will be credited back to the same card.

Purchase Cancellation

The user can cancel the purchase process provided it has not been fully processed. To ensure cancellation, the customer is advised to immediately contact Anhel Taller Joieria via email at rut@anhel.cat, postal mail (Anhel Taller Joieria, C / Nou, 49 - 08700 - Igualada, Barcelona), or by phone at +34 93 806 81 72 from 10:00-13:30 and 17:30-20:30 on working days in Igualada (Barcelona).

13. Data Protection

General Terms: Pursuant to personal data protection regulations, customers are informed that the data provided during the purchase will be added to a file under the responsibility of Anhel Taller Joieria, with registered address at C / Nou, 49 - 08700 - Igualada, Barcelona.

The purpose of data collection is to maintain the commercial and contractual relationship between both parties. The customer may exercise their rights of access, rectification, objection, and cancellation by writing to the address of Anhel Taller Joieria.

Legal Scope of Customers' Email Addresses: By signing up and purchasing our products, customers will receive promotions as well as information newsletters about new arrivals via email. This service complies with information society services and e-commerce legislation, which authorizes the sending of commercial communications via electronic means when a prior contractual relationship exists and the products or services advertised are similar to those originally contracted. Nonetheless, all commercial communications sent by Anhel Taller Joieria will be clearly identifiable as such through the reference "publicidad" (advertising) at the start of the message body and will identify Anhel Taller Joieria as the entity responsible for the shipment. Each mailing will provide a straightforward and free method for the recipient to unsubscribe from the system.

14. APPLICABLE LEGISLATION

Commercial transactions carried out are subject to Spanish legislation.

Applicable laws on the matter include:

  • General Law for the Defense of Consumers and Users and other complementary laws.
  • Regulation (EU) No 524/2013 of the Parliament and of the Council, of May 21, 2013.
  • Law on Information Society Services and Electronic Commerce.
  • Retail Trade Management Law.
  • Law on general contracting conditions.

In the event of any conflict or disagreement regarding the interpretation or application of these General Terms and Conditions of Contracting, the courts handling the matter will be those determined by the applicable jurisdiction regulations.

In cases where the buyer resides outside of Spain, both parties submit to the courts and tribunals of Igualada (Spain).

15. ONLINE DISPUTE RESOLUTION

According to European regulations, the European Commission provides an online dispute resolution platform that can be used in any case of disagreement or conflict between the consumer and our business. Access to this platform is available via the following link: http://ec.europa.eu/consumers/odr/.

The online dispute resolution platform is strictly for consumers residing within the EU.

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